Very helpful sales team
Very helpful sales team
Fast and efficient. Mini ready when told it would be. No time wasting. Excellent, could not rate service highly enough. Mini was left spotless both inside and out.
Fixed the issue with the car without any problems
Very helpful and excellent customer service
I had my car booked in for a service and 1st mot. On arrival at 0830 as instructed my car was left in. Back to collect car at half 3 i was told it was only an inspection service and no mot as no driver turned up to take it!!!!
Feel I can trust they've done a good job.
Everyone was very helpful and work was completed efficiently.
First class service
The job was completed efficiently but took much longer than originally quoted, some two hours longer.
Lovely welcome on arrival, great coffee, lift into work and back, car serviced. Cant think of anything else they could have done
Good customer service and efficient work on car
Fitted my mini in at short notice &arranged to discuss buying a new one ,
This is the second purchase from Mini. Gary Martin was the salesman both times . I couldn't be happier with the service and after sales service he has provided.
Quick & easy service. Good info given to me re: what the service entailed
David Bowes went beyond the call of duty when I took delivery and drove off, I had missed one important issue. But there is much to take in. I forgot about foot on break and got stuck a mile from sales room. I called and he was there inside 5 mins.
Really enjoyed the showroom experience and the level of attention to detail given during the sales process
It took two years to sort the issue and when I was given the car back the inside was like a dog had sleep in it. Back seats folded down and rear self layong on the floor.
Did a great job in good time
The service received is always top notch and professional.
Salesman took time to explain features of my new car when I took delivery
Very efficient and quick
Excellent salesman, friendly staff, beautiful showroom and then collection of my new car, which I am delighted with. Small issue with Sat Nav, but David Murphy has kept me well informed and is sorting it out.
fantastic customer service
every aspect was explained and all questions answered.I was kept informed throughout the whole process and everything was done for me.
Everything was done on time and as agreed
The service was impeccable. Nothing was a bother. Everyone was friendly and welcoming. To be honest, I wasn't that interested in a Mini, but the service I received when I popped in was a deal maker!
I love my mini! And the mini team worked together to get me the mini I wanted within my budget.
Amazing customer service from I entered the door of the showroom to the wonderful Emma who gave a very thorough handover of my Mini Cooper 7
Welcoming atmosphere. Mark who sold me the vehicle, offered a sound, friendly + non pushy, 'down to earth' service.
All questions answered very friendly staff
The ambiance of this showroom is unlike any other I've ever been in. It has a calm professional atmosphere and the staff are extremely efficient and friendly. I didn't feel any of the hard sell that I have experienced elsewhere.
Excellent service from recovery through to collection of repaired car.
Very impressed by level of service provide.
excellent service and communication
I used the pitstop service and found it to be excellent from the welcome when I came in to the hospitality and the facilities available to allow me to do some work while I waited.
the 4 issues i raised were dealt with consummately .paul & his team (& i do mean team )combine a unique product (the car) with a faultless service.
As usual, everything went smoothly. Glenn was helpful and kept me informed throughout the process.
Staff at reception inexperienced but service staff were reassuring and informative
All staff always friendly and helpful
staff friendly and helpful
Exceptional service as soon as I walked into Bavarian.
I was told the car would take 6-8 weeks when it took between 11-12. Communication could have been improved here.
Friendly, efficient, informative and extremely helpful staff. I always feel highly valued when I come to Bavarian Mini, from the reception, through the service team, mechanics and sales team.
Entire staff at centre friendly happy and committed to customer care. Centre clean tidy, modern and easy relax area with tea coffee available together with current magazines and local Papers
Usual standard of friendly, efficient service. Warm, welcoming staff make it feel like you have called round to see your friends.
Mark Aitchison was great throughout the sales process
Professional approach from start to finish! Well done to all your staff.