OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
137 ratings and 90 comments received in the last 90 days.
03 July 2025
Dean looked after us every step of the way, made the whole experience painless and Aaron made us feel valued and very welcome.
03 July 2025
My dad is quite elderly, but Amy-Lee and Nadine made sure they went to his pace regarding the information. He never felt rushed regarding a decision and any questions he had were answered promptly.
01 July 2025
Cup of coffee made everything feel relaxed.
20 June 2025
My salesman, Gary went over and above to help me with every decision I made. Never felt any pressure to purchase.
03 June 2025
Everything was explained to me so I understood what I was doing. Louis made me feel like a valued customer.
03 June 2025
Excellent service. The whole process was easy with excellent communication throughout. The video message a few days before pick up was a lovely touch
01 June 2025
As noted above, there are no areas on which I would have any criticism at all.
31 May 2025
completly Satisfied with how the purchase and supply/handover was handled
28 May 2025
Brilliant experience. Louis explained everything clearly from start to finish and was always available to answer any queries.
09 July 2025
I love my car and the attention given to explain everything about it
09 July 2025
The failure to give me answers to my mini problem spoilt the fact that everybody else on the mini team scored a Ten.
08 July 2025
Service was great. Bit on the expensive side.
08 July 2025
Jack and team are fantastic from entering the showroom you feel welcomed they are also great with kids which makes bringing the car in or waiting to be seen no hassle at all
08 July 2025
The customer service was outstanding. I couldn't want for anything, I was offered complimentary tea, cakes and taxi rides. Sarah Samuel, in particular, was just fabulous from start to end.
08 July 2025
Car wheel rims not washed
07 July 2025
Timely and efficient staff.Car ready as promised
04 July 2025
Jim Morrow at Bavarian Mini was a true gentleman. Always kept me well informed & provided me with clear information. Credit also goes to the service team in their efforts to determine & fix the issue I had.
01 July 2025
Mr Jim Morrow, Service Advisor, gave me a print-out, of all the checks and work carried out on my Car.
30 June 2025
They fix my fault and so far so good.
08 July 2025
The team at Bavarian MINI belfast were absolutely fantastic. They were very knowledgeable, happy to answer all questions. They were very transparent with my purchase and explaining everything.