OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 91 comments received in the last 90 days.
03 June 2025
Excellent service. The whole process was easy with excellent communication throughout. The video message a few days before pick up was a lovely touch
01 June 2025
As noted above, there are no areas on which I would have any criticism at all.
31 May 2025
completly Satisfied with how the purchase and supply/handover was handled
28 May 2025
Brilliant experience. Louis explained everything clearly from start to finish and was always available to answer any queries.
23 May 2025
Everything was explained clearly during the pre sale and during the handover.
03 May 2025
Overall was very satisfied with the experience within the MINI Centre I dealt with. Process was fast and efficient with purchase and delivery.
02 May 2025
Efficient and friendly
29 April 2025
Louis Jellie was brilliant, he couldn't have done enough for me but we did wait over 4 hours at the handover.
29 April 2025
The whole process ran smoothly and efficiently and the team was excellent, particularly Aaron, Philip, and Nadine.
05 June 2025
Bavarian were the ones making all calls and arrangements. I simply had to check my diary to see when suited.
05 June 2025
Overall very professional
05 June 2025
They deserve. Every star
03 June 2025
Timescales accurate. Good job done. Staff professional and friendly.
02 June 2025
Friendly and professional staff, job done, even a little video sent.
31 May 2025
Everything was explained clearly and price was quoted before work began.
31 May 2025
Service completed promptly
28 May 2025
No issues
26 May 2025
Booked car in for a while you wait service for 10.15am. On arrival I was advised it would not be ready until 3pm as it was a major service. At 12noon the car was still sitting where I left it at 10am so I complained. Service was completed for 2.15pm
25 May 2025
The service was delivered as discussed to the price agreed
03 June 2025
Everything was explained to me so I understood what I was doing. Louis made me feel like a valued customer.